Email Security Support Tickets Management
Email security is a crucial aspect of modern digital communication, as email is one of the primary methods of communication for both personal and professional use. Given its widespread adoption, email is a prime target for cybercriminals who seek to exploit vulnerabilities for malicious purposes, including identity theft, data breaches, phishing attacks, and the spread of malware.
Specialized Support for Your Existing Email Security System
We don’t sell email security software—we help you maximize the effectiveness of the solution you already have. Whether you’re using Office 365, Google Workspace, or any other email platform, we provide expert management, configuration, and continuous monitoring to keep your systems secure.
Email Security Ticket Support
User Account Creation and Configuration
Account Setup: We manage the creation of email accounts for new employees, contractors, or partners, ensuring proper configuration, role-based access, and security settings from the start.
User Permissions and Roles: We set and manage user roles (e.g., admin, user, guest) and permissions based on the needs of your organization, ensuring that sensitive data and communication are accessible only to authorized personnel.
User Access Management and Control
User Access Review: Regularly auditing and reviewing who has access to what, ensuring that only the necessary employees or partners have access to specific email data or systems. This includes checking and updating roles or permissions as required.
Account Lockout/Deactivation: In the event of suspicious activity, we quickly lock or deactivate compromised accounts to prevent unauthorized access. We also handle the timely deactivation of accounts for users who leave the company or change roles.
Password Management and Policy Enforcement
Password Complexity Management: We enforce strong password policies for all users, ensuring compliance with best practices (e.g., password length, complexity, and expiration).
Password Resets and Recovery: When users forget passwords, we provide a secure process for password resets, ensuring that recovery is handled with proper security measures in place.
Multi-Factor Authentication (MFA) Implementation
MFA Setup and Management: We configure and enforce two-factor or multi-factor authentication (MFA) for all users, adding an extra layer of protection against unauthorized access to email accounts.
MFA Troubleshooting: We assist with any MFA-related issues that users encounter, providing quick resolutions to ensure there’s no disruption to your team’s ability to access their email.
Email Security Training for Users
Phishing and Social Engineering Training: We educate your users about identifying phishing attempts, suspicious email links, and other common email-based threats to minimize the risk of human error.
Security Best Practices: Regular training sessions on email security best practices, such as safe handling of attachments, identifying malicious links, and avoiding risky behavior when using email.
User Activity Monitoring and Logging
Monitoring User Activity: We monitor user behavior within your email system, looking for unusual activity (e.g., logins from unfamiliar locations, multiple failed login attempts) that could indicate a potential breach.
Audit Trails and Reports: We maintain detailed logs of all user activity related to email access, providing you with reports that can be used for security audits or compliance purposes.
User Support and Troubleshooting
Helpdesk for Users: We provide ongoing support for users who experience issues with their email accounts, whether it’s a technical problem, security alert, or configuration issue.
Security Incident Response: If a user’s account is compromised or there’s suspicious activity, we respond quickly, providing necessary remediation and helping the user recover their account securely.
Email Account Recovery and Investigation
Account Recovery: In cases where a user has lost access to their account due to forgotten credentials, technical issues, or security incidents, we manage the account recovery process, ensuring proper validation steps are followed.
Investigating Suspicious Activity: If a user’s account shows signs of compromise (e.g., strange sending behavior, unexplained login attempts), we investigate the issue, determine the source, and take necessary action to mitigate risks.
User Lifecycle Management
Onboarding and Offboarding: We streamline the process of creating and disabling accounts as part of employee onboarding and offboarding. This ensures that access to email accounts is granted when needed and revoked immediately when no longer required.
Access Control During Transitions: For employees changing roles or departments, we manage the transition of their email access, ensuring they have the right permissions and access to the correct data.
Security Policy Enforcement
Policy Enforcement for Users: We help implement and enforce company-wide email security policies across all users, such as restrictions on external email forwarding, attachment types, or access to certain resources.
Compliance Management: Ensuring that your email system is managed according to industry regulations, we handle the compliance aspects of user access to email systems, providing audit reports and supporting your internal compliance audits.
11. Delegated Administration for Certain Users
Admin Roles for Specific Users: For businesses that need certain staff members to have administrative privileges (e.g., for managing user accounts or email configurations), we provide granular control over who has what level of access to system settings.
Permission Management: We ensure that admins are given the correct access to make changes or troubleshoot issues while keeping security and privacy in mind.
Email Security Policy Setup and Enforcement
Custom Security Policies: We configure and enforce custom email security policies to align with your company’s security needs and compliance requirements. This includes policies for attachment handling, sender verification, external email warnings, email forwarding restrictions, and more.
Spam Filtering: We set up spam filters to block unsolicited and potentially dangerous emails, ensuring that only legitimate messages reach your users’ inboxes. Our policy ensures the right balance between filtering effectiveness and false positives.
Attachment Policies: We configure attachment restrictions to prevent malicious files from entering the organization, setting rules for acceptable file types, size limits, and scanning for malware before opening attachments.
Phishing and Spoofing Protection: We implement policies like SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting & Conformance) to prevent spoofing and phishing attempts. These protocols ensure that emails from external sources are authenticated and validated before reaching your inbox.
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